I co-authored Conversations With Things: UX Design for Chat and Voice.

Published in April 2021, our book earned rave reviews and is a go-to resource for conversation designers around the world.

Welcome to the future, where you can talk with the digital things around you: voice assistants, chatbots, and more. But these interactions can be unhelpful and frustrating—sometimes even offensive or biased. Conversations with Things teaches you how to design conversations that are useful, ethical, and human-centered—because everyone deserves to be understood.

Read a sample chapter here.